Services & Fees

Presciption Policy
Seeing your doctor to discuss and monitor your ongoing medical conditions is the best way to obtain repeat prescriptions. Providing repeat prescriptions without seeing you is at the discretion of your doctor.

WE DO NOT NOT ROUTINELY CONTACT YOU AFTER A SCRIPT REQUEST.
We will inform you if an appointment with your doctor is needed or if we require any further information to issue the prescription when you call our nurse. If you order your prescription via ManagingMyHealth, we do not routinely contact you, the prescription will be ready within 48 hours (2 working days). (There will be a delay over weekends and public holidays).

YOU NEED TO SEE THE DOCTOR BEFORE THE PRESCRIPTION IS ISSUED IF:
•you have not been seen for the last prescription OR
•been in the hospital since you have last seen your doctor OR
•your medication was altered at your last visit by your doctor OR
•you have seen a specialist and medications were altered OR
•you are requesting an antibiotic or sleeping pill

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Patient should call surgery and speak to nurse after 2-3 working days for results. You will not be informed for normal or insignificant results. To better manage your health, please consider signing up with "ManageMyHealth". You are encourage to seek medical attention if you have any concerns.

• It is the patient's responsibility to have the test/investigation done and follow up with the result promptly.

• Patients are encouraging to phone our surgery for their results as soon as possible.

• Urgent abnormal results will be noticed by phone/TXT and appropriate referrals made by doctor as soon as practical.

• Abnormal results will not be given over the phone by nursing staff due to privacy and confidentiality issues; patients are encouraged to discuss the abnormal results with appropriate medical staff ASAP.

• Recall/review letters will be sent according the related urgency/nature of test results.

• Advises should be given to the patient to keep mailing address and phone number up to date.

• Patients should be encouraged to have clinical review even with normal test results to address any further concerns.

Minor Accident Care

The Accident Compensation Corporation (ACC) provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

For further detail, please visit:  http://www.acc.co.nz/

Babies are checked periodically during their first year of life to ensure that they are developing correctly. The first appointment is usually a few days after the mother and child have returned home after the birth, then a fortnight later, then monthly up to four months then at six, nine months and at a year. Babies are weighed and measured to make sure that they are arriving at the various developmental milestones. 

Apart from checking an infant’s physical and emotional growth, these sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They are also used to discuss immunisations and vaccinations.

Immunisations are provided at all primary care practices and are one of the most important services they provide. Immunisation has led to the decline of many lethal diseases including, most recently, meningococcal B meningitis.
Babies are routinely immunised for tetanus, polio, whooping cough, diphtheria, hepatitis B and haemophilus influenza type B, which are now combined in one injection. Immunisation for measles, mumps and rubella are also provided in one injection. Injections are normally done by specially qualified nurses or doctors, having ensured beforehand that the child is not ill or suffering from allergies. Each child has his or her own document to keep a record of these injections. Under the age of 5 this is usually their Well Child book. The immunisation record will need to be shown, for example, when starting school or early childcare. The staff will also record the immunisation details on New Zealand’s National Immunisation Register. This information system holds details of all immunisations given to children here. The computer will alert families when immunisations are due.

Pneumococcal vaccine and human papillomavirus (HPV) vaccine are now included in the immunisation programme. Pneumococcal vaccine is free for children aged 4 years and under, the HPV vaccine is free for girls and young women born from 1 January 1990. The influenza and tuberculosis (TB) vaccines are each provided free for certain eligible groups. Patients can also request chicken pox, rotavirus, meningococcal B, hepatitis A and travel vaccines but since these carry no government subsidy, you will have to pay for them. Reactions to immunisation are increasingly extremely rare following improvements in vaccine research and production.

For more information click on the following link www.moh.govt.nz/